Privacy policy
The same privacy policy you agree to in the app.
Who we are
Doorio is run by Redtec (UK) Limited, a company registered in England and Wales (company number 05379512), registered office 1 Shelderslow, Springhead, Oldham, England, OL4 4QZ ("we"). We are the data controller for the information in this app.Questions about your data: privacy@doorio.co.uk.
What we hold
- Your account: name, email, phone number (if you add it), profile photo.
- Homes and tenancies: addresses, property details, tenancy dates, rent amounts and payments, deposits, safety certificates, tenancy agreements you upload.
- Repairs: what you report, photos and videos, the repair chat, visit times, prices and sign-offs.
- Messages: chats between tenants, landlords and tradespeople, and questions you ask the assistants.
- Notes about vulnerability (tenants, optional): only if you add them. This can be health information, so we only use it with your consent, to put urgent repairs first. You can delete it at any time in Me.
- Your phone: a notification token so we can send you updates, and basic error logs.
Why we use it
- To run the service you signed up for: repairs, rent, reminders, documents (contract).
- To keep homes safe and legal, such as gas and electrical checks (legal obligation and legitimate interests).
- To improve the app and fix problems (legitimate interests).
We never sell your data, and we don’t use it for advertising.
Who sees it
- Your landlord or tenants: what they need for the tenancy. Housemates in a shared house can’t see your room, rent or private chats.
- Tradespeople: the job, the address once they accept it, and your name. Your phone number only if you add it.
- Companies that help us run the app: Supabase (database and files, stored in the EU), Anthropic (the AI that reads repair reports and answers questions), Twilio (WhatsApp and text messages to tradespeople), Resend (emails) and Expo (phone notifications). Some are in the USA; they are bound by contracts with UK-approved safeguards.
How long we keep it
- Repair photos and videos: 6 years, then deleted automatically.
- Tenancy and rent records, chats and documents: 6 years after the tenancy ends, because landlords need them for tax and disputes. Then they’re deleted automatically.
- If you delete your account, we remove your name and contact details and your login. Tenancy records stay, marked "Former tenant", until they’re deleted 6 years after the tenancy ends.
Your rights
You can see, download, correct or delete your data. Download it in Me → Download my data. Delete your account in Me. For anything else, email privacy@doorio.co.uk. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Changes
If we change this policy in a way that matters, we’ll ask you to read and agree to it again in the app.